One of the best ways of demonstrating social proof of a business's value is through the provision by clients and customers of reviews and testimonials. We all know that consumers value word of mouth, however they also tend to trust businesses when they read (or hear video) testimonials because they have an expectation that the review will be genuine, provided in good faith and … [Read more...]
When the reviewer becomes the reviewed
Restaurants are finally getting a chance to even up the score. For years we as customers have been able to comment, praise and critique restaurants via various forums (ie Trip Advisor, Yelp, Urbanspoon etc. A recent article by Inga Ting on Goodfood.com.au outlines how Restaurants are now using social to gain insights into their customers and even give them ratings! Now from what I can see … [Read more...]
